About this role

Provides world-class customer service and follows scripted benefit verification format in HIS benefits screen and updates accounts in workflow system with accurate documentation.
Selects accurate medical records for patient safety and schedules appropriate procedures based on physician orders.
Assigns insurance plans accurately, performs electronic eligibility confirmation and documents results, calculates patient cost share/liability and attempts to collect via phone within 48 hours of the date of service.
Utilizes appropriate systems to facilitate communication with hospital gatekeepers, utilizes health information system account and collects documentation as appropriate.
Meet performance expectations within 90 days from the date of hire.
Call score averages of 95%> must be met daily, weekly, and monthly to ensure a high level of customer service.

2 Year/ Associates Degree
Minimum of 2 years working in a call center with collection experience.
Articulate, personable, dependable and confident with excellent communication skills.
Is Customer service oriented, builds trust and respect by exceeding customer expectations.
Types 45 WPM and is proficient in multiple computer applications.
Medical/insurance background; knowledge of MS Office programs.

Financial Clearance Associate Specialist

Key skills