About this role
Role Overview
- Process incoming and outgoing transfer requests, verifying all patient and prescription data
- Review account billing for accuracy and communicate changes accordingly with patients
- Coordinate patient profiles with appropriate pharmacy support and services
- Providing an exceptional customer service experience each day in a phone-based environment
- Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks
- Working through current case queues to solve problems for patient care issues
- Patient outreach to collect payments and coordinate payment plans
- Maintaining patient records with strong attention to detail and confidentiality
- Accurate retrieval of all prescription information and verifying through doctor calls
- Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base
- Other tasks as required
Requirements
- Must be 18+ years of age
- High school diploma/GED
- Prior experience in a pharmacy setting
- Prior experience coordinating prescription transfers, preferred
- Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate, required
- Must maintain a pharmacy technician registration with State Board of Pharmacy
- Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time
Benefits
- Medical/dental/vision
- Flexible spending
- Company-paid life insurance
- Short-term disability
- Voluntary benefits
- 401(k)
- Paid Time Off
- Paid holidays