Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships.
Observe and track trends across portfolio analytics to recommend best practices.
Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, etc).
Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results to maximize ROI.
Help key stakeholders and client c-level team understand the value they are receiving from Bazaarvoice.
Manage client health by identifying and documenting risks, and working with cross-functional team members to develop successful client outcomes.
Promote new feature adoption to enhance client satisfaction and program performance.
Prioritize and effectively blend tech-driven, 1:many, and 1:1 client interactions across a diverse portfolio of SMB accounts.

2-5 years of experience in account management or client success roles with US and EU clients, ideally within software, online and/ or other marketing/ e-commerce technologies.
Experience with UK clients
Ability to manage high volume of accounts and directly own client relationships concurrently.
Sufficient in meeting deadlines and expectations with minimal supervision.
Skillful in time management, organizational systems, and prioritization.
Outstanding oral, written, and client-facing presentation skills.
Comfortable communicating across multiple methods with both known and unknown points of contact including c-level executives
Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations.
Curious mindset and strong desire to learn.
Customer-centric oriented with a focus on delivering value (KPIs definition tracking).
Experience with Gainsight and Salesforce a plus, but not required.
Working hours: 2:30pm-11:30pm IST

Client Success Manager

Key skills