Review user agreements and validate signatures against internal (Standard Operating Procedures) SOPs.
Execute post-approval and post-rejection operational steps
Maintain and manage tracking sheets related to agreement status and signature validation
Coordinate with relevant teams to ensure a seamless user experience
Monitor and maintain the overall health of the signature process and escalate inconsistencies

Knowledge of Know Your Customer (KYC) and User Agreement Processes: Familiarity with KYC procedures, including reviewing user agreements, signatures, and onboarding documentation is a plus.
Experience with Cloud Platforms or Remote Tools: Familiarity with cloud-based tools (e.g., Google Drive, Dropbox) and remote collaboration tools (e.g., Slack, Trello)
Adaptability: Willingness and ability to quickly learn new software or tools as required by the organization.
Communication Skills: Strong verbal and written communication skills to interact with team members and respond to queries effectively.
Familiarity with Data Validation Tools: Experience with tools or processes for validating and cleaning data.

Strong attention to detail
High level of ownership and accountability
Clear written communication skills
Efficiency and consistency
Uncompromising integrity and strong dedication to professionalism
Ability to meet given targets
Adhere to company policies, data privacy regulations, and confidentiality standards while handling sensitive information

Operations Generalist

Key skills