Director of Clinical Operations

Role Overview

• Provides leadership and management of all Invision Sally Jobe (ISJ) outpatient services.
• Ensures the effective and efficient operations of all clinical sites, as well as Patient Access, and Marketing Services.
• Collaborates with other key functional areas such as Revenue Cycle, Quality, Human Resources, and Information Technology.
• Responsible for the overall direction, coordination and evaluation of the Invision Sally Jobe sites.
• Review operations, proactively make recommendations and implement changes to improve the overall operation and quality of services for the sites and the system.
• Monitor performance, identify variances and take appropriate action to enhance the financial performance of the company.
• Support Marketing efforts, including through market analysis, community recognition, provider relations, and patient experience.
• Provide effective and inspiring leadership by being available and actively involved in all programs and services, developing a broad and deep knowledge of all programs and services.
• Lead, coach, develop and retain managers and direct reports.
• Develop succession plans within to facilitate cross-training and plan for future staffing changes.
• Support a positive work environment and strong employee engagement.
• Develop and deliver needed internal communications across the organization.
• Promote a culture of high performance and continuous quality improvement throughout all program and service areas, focusing on systems/process improvement.
• Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments.
• Identify opportunities in all areas of operational oversight to leverage cross-program strengths to take advantage of new opportunities and/or to address organizational challenges.
• Prepare and submit operating budgets for all areas of operational oversight, manage effectively within those budgets, and report accurately on progress made and challenges encountered.
• Provide monitoring of financial performance and develop priorities for ongoing improvement in profitability.
• Ensure the continued financial viability of all operational units through sound fiscal management.
• Develop and provide operations reports to the appropriate boards of directors.
• Ensure that all program activities operate consistently and ethically within the mission of the company, and ensure compliance with all legal, regulatory and third party requirements.
• Monitor customer service outcomes and implement strategies to improve customer service.
• Implement effective strategies to address customer relations issues and service recovery strategies.
• Conduct periodic surveys of customers (patients, referrers, payers) to identify strengths and opportunities for improvement.
• Collaborate with Physician Committees and Radiologists of Invision Sally Jobe.
• Build and cultivate relationships with site and program area staff.
• Manage and cultivate existing relationships with partners and other key stakeholders to secure and expand recurring revenue streams.
• Publicly represent all areas of operation oversight with external constituency groups including healthcare community and other private organizations.
• Participate in the development of strategic plans for ISJ to include new site development, and new projects, services or ventures.
• Establish long-term and short-terms goals to meet the business objectives.
• Provide programmatic leadership and input for all ISJ strategic plan implementation processes with senior management and staff.
• Coach direct reports as they implement the strategic plan and transition program operations.
• Develop and implement a system for tracking and reporting on the progress of the strategic plan implementation.

Requirements

• Requires a minimum of five (5) years of management experience in a clinical environment, preferably in a radiology and/or outpatient imaging setting
• Prefer at least three (3) years experience supervising managers across multiple operating units.
• Strong business development background and experience
• Strong relationship builder, leader and communicator with experience leading diverse work teams, developing organization-wide strategy for program excellence, engaging external partners, and partnering with executive leadership.
• Track record of effectively leading a direct service organization with a complex array of programs, with the ability to leverage strengths across program areas; excellent project management skills
• Can point to tangible examples of reporting and program measurement and evaluation
• Demonstrates integrity, strives for excellence in all aspects of their work, and has experience in leading others to new levels of effectiveness and programmatic impact
• Self reliant, excellent judgment and creative problem solving skills; results oriented
• Excellence in organizational management with strong mentoring, coaching experience to a team of diverse levels of expertise
• Superior management skills; ability to influence and engage direct and indirect reports and peers
• Energetic, flexible, collaborative and proactive; a team leader who can positively and productively impact both strategic and tactical initiatives
• Exceptional written, oral, interpersonal and presentation skills, and the ability to effectively interface with senior management, Board of Directors, Radiologists and staff
• Excellent listening skills, receptive to feedback; ability to filter information and translate into bigger picture
• Analytic and decisive decision maker with the ability to prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals
• Experience developing and managing budgets
• Unwavering commitment to quality programs and a passion for customer service; ability to understand the customer
• Humility, integrity, positive attitude, mission-driven and self-directed.

Tech Stack

• Invision

Benefits

• Medical, dental, and vision insurance
• Term life insurance, AD&D, and EAP
• Long Term Disability
• Generous Paid Time Off
• Paid holidays
• Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
• Profit-sharing
• 401(k) retirement plan
• Tuition reimbursement