Oversee day-to-day operational performance across digital, web and client success teams
Identify operational bottlenecks and implement practical, long-term solutions
Develop and maintain operational documentation including systems, checklists and procedures
Work closely with senior leadership to support business planning and operational strategy
Help manage client expectations through accurate project scoping, processes and service delivery frameworks
Lead operational improvement initiatives from concept through to implementation
Foster a collaborative, high-performance culture across teams
Support recruitment, onboarding, staff development and retention initiatives
Monitor performance metrics and reporting to identify opportunities for improvement
Support project delivery by ensuring teams have clear structures, processes and resources
Continuously review and improve internal systems, processes and workflows

Minimum 4 years’ experience in a similar operations, digital or management role
Proven leadership and people management experience
Strong organisational and operational planning skills
A proactive, solutions-focused approach to problem solving
Ability to identify opportunities for operational improvement and implement them effectively
Excellent communication and stakeholder management skills
Experience working with CRM systems, project management platforms and operational reporting tools
Strong attention to detail and ability to manage multiple priorities

Digital Operations Manager

Key skills