Using your knowledge of brands and marketing to communicate insights in Tracksuit data to help grow our customers' brands and guide their strategic thinking
Looking for opportunities to improve and optimise the customer journey
Nurturing relationships with predominantly Chief Marketing Officers, Heads of Marketing, Marketing Managers, CEOs and Founders to continually drive high levels of customer satisfaction
Working with your Pod Team to ensure best-in-class retention rates across our customer base
Making an impact on Tracksuit’s NRR by owning renewals and identifying expansion opportunities. Identifying opportunities to drive new business growth through customer advocacy
Cultivating a high-performing customer team with a culture of care, while providing robust training and support for ongoing success.
Continuously improving and monitoring key customer success metrics to deliver a world-class customer experience.
Requirements
You have a proven track record of success and progression in a Customer Success or Account Management role, preferably within the SaaS industry.
You uphold high standards, possess attention to detail, and excel in communication across diverse customer and stakeholder interactions.
You have managed successful teams of three or more people.
You possess a passion for brands and branding, ideally with experience in Brand/Marketing/MarTech.
You are thoughtful, kind, empathetic, collaborative, and thrive on continuous learning.
You are deeply committed to enhancing the customer experience, adept at understanding customer pain points, and crafting effective solutions.
Experience with CRM and CS tools (we use HubSpot & Vitally).
Benefits
Competitive market rate remuneration
ESOP for all staff, so you are rewarded for your best work and have a share in the success
Health and wellness benefits
Learning and development support for all of our staff
Mentors
Company socials – we celebrate our success together
We practice complete transparency with compensation, goals (personal and professional), feedback, and high level strategic conversation