Provide front-line Help Desk support and troubleshoot user issues
Onboard new employees — laptops, accounts, system access, and setup
Image and deploy laptops using Intune and configure end-user peripherals
Monitor and manage Help Desk tickets to keep things moving efficiently
Maintain IT inventory and asset tracking accuracy
Support technologies including: Windows 11, Microsoft 365 (Outlook, Office, Teams, Teams Phone, Intune)
Set-up and relocate workstations (on-site and remote)
Educate employees on IT best practices
Support in-office, remote, and customer-site employees across regions

Associate IT Support Analyst

Key skills