Manage end-to-end delivery across discovery, requirements, implementation, change management, and stabilization.
Establish program governance (cadence, artifacts, issue/risk logs, dependency mapping, decision tracking).
Drive clear, consistent communication with stakeholders at all levels (product, tech, operations, compliance, audit).
Produce status reports, dashboards, and executive readouts highlighting progress, risks, dependencies, and budget/benefits.
Ensure alignment with AML/KYC regulatory expectations, internal policies and controls, and audit requirements.
Partner with Compliance/Risk to track control design, testing readiness, and remediation of issues and findings.
Coordinate UAT, operational readiness, SOP updates, training plans, and change adoption.
Facilitate continuous improvement leveraging Agile/SAFe practices and ITIL service transition where applicable.
Define and monitor program KPIs (e.g., KYC cycle time, hit rates, review SLAs, false positive reduction, control effectiveness).
Use data to inform prioritization, quantify impact, and communicate outcomes.

Program/project management experience delivering cross-functional initiatives.
Experience in technology and/or banking/financial services environments
Demonstrated experience managing strategic roadmaps, dependencies, budgets, and timelines.
Proven stakeholder management with strong written and verbal communication skills.
Hands-on work with AML/KYC, Fraud, Sanctions, Transaction Monitoring, or Customer Due Diligence programs.
Exposure to regulatory change programs, control frameworks, or audit lifecycles.
Familiarity with Agile tooling (e.g., Jira/Azure DevOps), Confluence, and data/BI (e.g., Power BI/Tableau) for reporting.
Experience coordinating third-party vendors or managed services related to KYC onboarding.
Background collaborating with Product, Engineering, and Ops to translate requirements into deliverables.
Certifications: PMP, SAFe (e.g., SAFe Agilist/POPM), and ITIL preferred but not required

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

Technology Program Manager I – AML & Fraud

Key skills