Operations Associate

Role Overview

• Office Management: Serve as the primary point of contact for the Vaughan office, ensuring a well-equipped, organized, and welcoming workspace.
• IT Support: Act as the first line of support for office equipment (printers, meeting room tech, etc.), escalating complex issues to IT Vendor as needed.
• Swag & Shipping: Lead the ordering, tracking, and timely shipping of branded merchandise for clients, new hires, and company events.
• Event Coordination: Plan and execute the logistics for virtual and in-person team events, catering, collaboration days, and offsites.
• Vendor Management: Manage relationships with office vendors, cleaners, and building management to ensure high standards are maintained.
• Payroll Administration: Support the Finance team with basic payroll tasks, ensuring hours and data are accurately reflected before processing.
• Expense Coordination: Track office-related expenses and assist Finance with monthly budget reconciliation and credit card coding.
• Data Auditing: Conduct regular audits of financial and employee data across systems to ensure 100% accuracy and integrity.
• Reporting: Assist in preparing regular reports on office spend and operational costs.
• Inventory & Asset Management: Manage the full lifecycle of company hardware; responsible for ordering, inventory tracking, configuring and shipping laptops and IT equipment to remote and local team members.
• System Maintenance: Support the Head of People by maintaining data accuracy in our HRIS (Leapsome & Deel) and ensuring compliance documentation is up to date.
• Onboarding/Offboarding: Coordinate the logistical "Week 1" experience for new hires, including access setup and welcome packages.
• Benefits Support: Assist with basic benefits administration, including enrollment tracking and employee communications.
• Documentation: Maintain confidential employee records and assist with the administrative side of performance tracking and L&D scheduling.
• Employee Experience: Help with the administration of people programs and employee engagement initiatives, including coordinating regional collaboration days, scheduling training sessions, tracking participation, managing course materials, and coordinating vendor relationships.

Requirements

• Experience: 2+ years in Office Management, Operations, or a Junior Finance/Admin role.
• Experience in a startup or high-growth environment is a major plus.
• Analytical Mindset: You enjoy working with numbers. Advanced Excel/Google Sheets skills (pivot tables, formulas, data cleaning) are essential.
• Tech Savvy: Proficiency with GSuite, Slack, and ideally exposure to tools like Deel, Leapsome, or Expensify.
• Logistics Pro: You are a master of "getting things from A to B" and can manage shipping and inventory without breaking a sweat.
• Discretion: You will be handling sensitive payroll and employee data; a high level of professionalism and confidentiality is required.
• Communication: Clear, concise communication skills with a "service-first" attitude toward supporting the team.
• Bonus Points: Experience supporting payroll or basic bookkeeping.
• Experience managing a hybrid or remote-first workforce
• Experience supporting a team with basic HR inquiries

Benefits

• Competitive compensation that includes a clear bonus/OTE structure.
• 15 vacation days + 6 paid sick days
• Comprehensive group benefits, including health, dental, and more, to support your well-being.
• An incredible team and culture. We’re a high-performance, feedback-oriented, and data-driven organization where everyone is empowered to succeed.
• A company-provided MacBook and a home office budget to help you create your ideal workspace.
• Merch, as you need it.
• A work abroad policy to support you when you need a fresh perspective or a new working environment.
• Opportunities to connect with teammates in person, whether at our Vaughan office, through meetups across Canada, or at company-wide events and off-sites.
• Founders who are truly invested in the growth and success of the company and all individuals
• Standard business hours: 9am
• 5pm EST
• Working Arrangements: Hybrid
• 3 days in office per week