Ensure all required tasks are performed in a consistent, timely, and highly professional manner
Set the tone and vision for the respective, leading with compassion, respect, accountability and innovation
Organize, lead, and participate, as needed, in client meetings to ensure existing programs and services meet and/or exceed customer expectations
Lead a team of functional release of information specialists to achieve goals and objectives quickly, efficiently and profitably
Hire and retain talent, provide clear direction and accountability to employees, coach and mentor key employees
Work with domestic and global partners to maintain excellent turnaround time and quality standards for release of information
New client implementation and customized project management to meet client needs
Prepare monthly portfolio presentations for senior leadership
Assist in the development of annual budgeting and fiscal planning as required
Identify opportunities for growth and facilitate the development of new relations on existing accounts or new accounts

Bachelor’s degree and prior experience, preferred
Extremely team oriented
High proficiency in Microsoft products required, Outlook, Word and Excel
Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines
Superior communication skills
Outstanding customer service with strong negotiation skills
Detail oriented, with strong analytical skills and effective problem-solving skills
Ability to handle confidential materials and information in a professional manner
Availability to travel as needed; could be extensive and include overnight stays

Manager, Operations – Medical Record Retrieval

Key skills