Bilingual Medical Virtual Assistant – Appointment Setting, Patient Support

Role Overview

• Respond to incoming leads within 1–5 minutes (ideally within 1 minute)
• Engage potential patients and convert leads into booked appointments
• Schedule and confirm patient appointments
• Send reminders and follow-ups
• Proactively reach out to patients due for recurring services
• Handle patient inquiries through calls, texts, and email
• Provide excellent customer service and patient care
• Manage emails and messages (sorting, responding, prioritizing)
• Assist with newsletters and patient communication
• Manage calendar and scheduling tasks

Requirements

• Fluent in both Spanish and English (spoken and written)
• Clear or minimal English accent
• Excellent written and verbal communication skills
• Strong professional writing and communication standards
• Healthcare or medical support experience preferred
• HIPAA training or certification preferred (or willingness to obtain)
• Strong attention to detail and organizational skills
• Ability to work independently in a remote environment
• Compassionate and patient-focused approach to customer service
• Basic requirements
• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)
• Technical requirements
• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.