Operations Director – Operational Excellence

Role Overview

• Support comprehensive data center operations across regional facilities, providing strategic leadership for mission-critical infrastructure operations while driving operational excellence, reliability, and efficiency to meet stringent service level agreements and business objectives
• Develop and execute operational support strategies for data center portfolio including capacity planning, performance optimization, and service delivery enhancement
• Establish operational standards, policies, and procedures while ensuring alignment with corporate objectives, client requirements, and industry best practices for mission-critical infrastructure management
• Support operations across multiple data center facilities and clients
• Provide support to facility managers, engineering teams, and technical staff
• Provide technical expertise and program implementation support on deliverables (client service, operational, field execution) of operations and critical environments
• Provide or coordinate SME resources to support the needs of the account or site
• Establish enterprise-level risk management frameworks for operational activities including business continuity planning, disaster recovery, and security protocols
• Ensure compliance with industry regulations, safety standards, and corporate policies while implementing audit processes and quality assurance programs
• Drive adoption of emerging technologies including automation systems, predictive analytics, and IoT platforms to enhance operational efficiency and reduce manual intervention
• Champion digital transformation initiatives and evaluate new technologies for competitive advantage and operational improvement
• Provide leadership and coaching to operations teams to build capabilities in operational excellence methodologies, problem-solving techniques, and performance improvement practices
• Foster collaboration between facilities, engineering, and support teams.

Requirements

• 5+ years operational experience with responsibility for leading teams in a data center environment
• Demonstrated leadership skills in managing people and customers
• Strong oral and written communication, negotiation and analytical skills
• Strong strategic thinker and planner
• Ability to develop and create alternative ways to proceed way forward
• Strong analytical ability to think about all the factors that might affect a situation, recommend and execute solutions
• Strong organizational skills, complements abilities, i.e. how resources can be arranged for maximum productivity
• Strong judgment, problem-solving and crisis management skills
• Excellent interpersonal and relationship building skills
• Fundamental skills in critical systems such as emergency/stand-by generators, automatic transfer switches, un-interruptible power supply (UPS) systems, power distribution systems, UPS batteries, etc.
• Technically proficient in operations of Building Management Systems, Life Safety Systems, CMMS, Microsoft Office, Power Point, Visio and Microsoft Outlook software
• Extensive electrical, mechanical & plumbing knowledge of commercial facilities with a very strong background in critical data center operations
• Proven record of providing excellent internal and external customer service.

Tech Stack

• IoT

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay