Key skills
Communication
About this role
Role Overview
- Handle inbound customer calls and/or e-mails with empathy and professionalism
- Resolve issues, answer questions, and provide proactive solutions
- Document interactions and follow up as needed
- Participate in special projects and adapt to evolving priorities
- Deliver a WOW experience on every call—customers should hear your smile!
Requirements
- Bilingual fluency in Spanish and English (required)
- High school diploma or GED
- Customer service experience (call center, insurance, or banking preferred)
- Strong communication, listening, and problem-solving skills
- Ability to multitask using technology in a fast-paced environment
- Reliable high-speed internet (25 Mbps down / 6 Mbps up)
- Quiet, distraction-free home office setup
Benefits
- Medical, dental, vision, and more
- Paid Time Off – Including holidays
- Career Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)
- Comprehensive Training – Paid virtual training to set you up for success