Manage comprehensive training operations for data center accounts, overseeing the development and delivery of technical training programs while ensuring all staff maintain required competencies and certifications for safe, efficient operation of mission-critical infrastructure.
Oversee day-to-day training operations including scheduling, resource coordination, and program delivery across data center facilities.
Design and deliver hands-on training programs covering critical data center systems including power distribution, cooling infrastructure, fire suppression, security systems, and environmental monitoring.
Conduct technical assessments to identify skill gaps and develop targeted training interventions to enhance operational capabilities.
Implement mandatory safety training programs covering electrical safety, confined space procedures, emergency response protocols, and regulatory compliance requirements.
Lead training coordinators, technical instructors, and support staff to deliver consistent, high-quality training experiences.
Develop competency-based assessments and practical evaluations to validate employee skills and knowledge.
Implement training technologies including learning management systems, simulation software, and digital learning platforms to enhance training effectiveness.
Work closely with operations managers, engineering teams, and HR personnel to align training programs with business objectives and operational requirements.

Bachelor's degree in Engineering, Education, or related technical field with 4+ years of experience in technical training, data center operations, or facilities management.
Professional training certifications (CPTD, ATD) or data center credentials (DCCA, EPI) strongly preferred.
Solid understanding of data center infrastructure, electrical systems, HVAC technologies, and safety protocols.
Experience with training program development, adult learning principles, and various instructional methods including classroom, online, and hands-on training delivery.
Proven leadership experience managing training teams and coordinating complex training initiatives.
Strong presentation and communication abilities with the capacity to translate technical concepts into effective training materials for diverse learning styles and experience levels.
Excellent project management and organizational capabilities for managing multiple training programs, tracking compliance requirements, and maintaining detailed documentation.
Proficiency with training management systems and Microsoft Office applications for program administration and reporting.

Training Manager

Key skills