Handle inbound and outbound customer interactions (calls, emails, case management)
Support customers with inquiries such as bookings, modifications, and general assistance
Provide professional and empathetic communication, especially in escalations
Accurately document all interactions in internal systems
Collaborate with internal teams to ensure service quality and resolution
Stay updated on processes, tools, and platform changes

Professional-level Spanish (C2)
Good level of English for internal communication
Previous experience in customer service or call center environments
Strong communication and problem-solving skills
Ability to multitask and manage multiple cases simultaneously
Comfortable working in a fully remote environment
Nice to Have: Experience with CRM or ticketing systems (e.g. Zendesk, Salesforce)
Background in travel, hospitality, or e-commerce
Experience in technical or platform support
Familiarity with remote collaboration tools
Technical Requirements: Stable internet connection (LAN preferred), Desktop or laptop (Windows 11 or macOS 14 minimum), Minimum 8GB RAM, Wired USB headset

Customer Service Specialist, Spanish Speaker

Key skills