Customer Service Specialist, French Speaker

Role Overview

• Handle inbound and outbound customer interactions (calls, emails, case management)
• Support customers with inquiries such as bookings, modifications, and general assistance
• Provide professional and empathetic communication, especially in escalations
• Accurately document all interactions in internal systems
• Collaborate with internal teams to ensure service quality and resolution
• Stay updated on processes, tools, and platform changes

Requirements

• Professional-level French (C2)
• Good level of English for internal communication
• Previous experience in customer service or call center environments
• Strong communication and problem-solving skills
• Ability to multitask and manage multiple cases simultaneously
• Comfortable working in a fully remote environment

Benefits

• 100% remote work
• Flexible, project-based collaboration
• Opportunity to join future projects and training groups
• Long-term growth potential within TalentWorldGroup
• Access to international teams and clients
• Performance-based incentives and development opportunities