Client Success Manager

Role Overview

• Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services.
• Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent. Serve as a key escalation point for issue resolution.
• Develop a trusted advisor relationship with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution.
• Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant’s solutions.
• Support client success planning and identify opportunities to expand client engagement through additional products or services.
• Partner with Client Success leadership to escalate and resolve complex client challenges.
• Track and report on client performance metrics and service level agreements.
• Help define and implement best practices for account management, reporting, and client communication.
• Stay informed about industry trends and competitive developments to help guide clients effectively.
• Learn the systems, processes, and technologies that support client delivery and actively suggest process improvements.

Requirements

• Bachelor’s degree or equivalent experience
• 6+ years experience in client management, account management, or customer success roles
• Experience working in the healthcare insurance and/or healthcare audit industry required
• Demonstrated ability to prioritize and manage multiple projects at a time while paying strict attention to detail
• Experience leading or mentoring team members.
• Strong communication and presentation skills, with the ability to manage relationships across client and internal teams.
• Demonstrated success in delivering client-focused solutions that meet business needs.
• Excellent problem-solving, organization, and analytical skills.
• Proficiency in project management and data tools.
• Collaborative, flexible, and able to adapt quickly in a fast-paced environment.
• Strong judgment and ability to manage competing priorities effectively.
• Demonstrated ability to work within a diverse work group environment
• Willingness to travel up to 15% of the time

Benefits

• Health insurance
• Professional development opportunities
• Flexible work hours
• Paid time off
• Remote work options