Review and validate customer claims related to pricing, damages, delivery issues, or incorrect invoicing etc.
Liaise directly with English-, French-, Spanish
or Italian-speaking customers and internal teams to gather documentation, evidence, and approvals.
Ensure claims are processed in line with company policies and agreed timelines.
Work closely with O2C Manager on complex issues until a resolution is reached.
Post credit notes, adjustments, or other financial entries accurately in the ERP system (D365 preferred).
Maintain supporting documentation for audit and compliance purposes.
Adhere to internal controls and governance frameworks.
Work closely with Sales, Supply Chain, Customer Service, and outsourced O2C teams to resolve disputes and improve processes covering for example Billing, Cash Application and Accounts Receivable/Collections.
Support communication between the company and its outsourced service providers in relation to French market claims.
Provide proactive updates and status reports to stakeholders.
Identify trends and recurring issues in claims to recommend preventive measures.
Contribute to continuous improvement projects aimed at streamlining O2C processes.
Prepare reports and trackers for claims status, ageing, and resolution KPIs.

Bachelor’s degree in Finance, Business Administration, Accounting, or related discipline (or equivalent experience).
2–4 years’ experience in Order-to-Cash, Accounts Receivable, customer claims or deduction management in a multinational environment.
Fluent (spoken and written) in English, or English and French, Spanish or Italian (German desirable).
Working knowledge of ERP systems (D365 preferred) and Microsoft Excel.
Strong analytical, problem-solving, and organisational skills.
Excellent communication and interpersonal skills, with the ability to engage stakeholders in different countries.
Attention to detail and ability to work under deadlines.

Provide a trajectory for career advancement through mentoring, educational platforms, and a borderless network of professionals.
Foster a diverse and inclusive culture, where your identity and contributions are valued and celebrated.
Invite you to partake in international experiences, global projects, and interact with multicultural teams.

Order to Cash Analyst

Key skills