Serve as the first point of contact for system incidents and user issues from internal stakeholders).
Investigate and resolve L1–L2 issues, including configurations, user roles, data validations, and workflow problems.
Log and track incidents in Jira and Service Desk; escalating to Product Owners as needed.
Document fixes, system behaviors, and known issues in Confluence knowledge base.
Work closely with the QA team to reproduce bugs and prepare cases for escalation.
Provide feedback to Product Owners on recurring issues or potential enhancements.
Support new system releases and updates.
Train internal users (customer support, backoffice, sales) on system features and updates.

Degree in Computer Science, Business Management or any other relevant field.
At least 3 years of experience in a similar role within the Forex industry, or experience in Customer Support, Back Office, Dealing, or a related function.
Strong understanding of CRM, client portal, and back-office systems and their operational workflows.
Analytical and detail-oriented, with the ability to investigate and resolve issues across multiple systems.
Excellent communication skills, able to act as a bridge between business stakeholders and technical or vendor teams.
Experience with Jira, Service Desk or similar ticketing system is an advantage.
Basic technical understanding of databases, APIs, configurations is an advantage.

21 working days annual leave
Udemy Business unlimited membership
Corporate events and team building activities
Professional and personal development opportunities in a fast-growing environment

Application Support Analyst, CRM, Client Portal

Key skills