Provide support to CEVA's global RPA development community.
Provide design process expertise as requested.
Contribute suggestions to optimize processes in the overall design.
Develop detailed designs based on documented requirements for services and product enhancements.
Perform development based on documented requirements.
Execute activities consistently and reliably, meeting defined service levels, schedules, and budgets.
Work with Solution Owners, Solution Analysts, Business Owners, and clients to translate requirements into solutions that meet business needs.
Establish and maintain a pipeline of Automation Opportunities at the global and corporate levels.
Identify opportunities based on process investigation and improvement.
Contribute to technological development within the domain or technology (D&B includes design, development, testing and deployment activities).
Define delivery schedules and ensure execution as planned for assigned deliverables.
Lead small-scale internal projects when required.
Coordinate delivery across IT teams.
Respond to unknown, undefined, unexpected, or unstable situations using the professionally prescribed standard response.
Use standard analytical tools and techniques to determine root cause and resolve a wide range of application issues.
Perform other duties and related activities inherent to the role.

Experience with Robotic Process Automation (RPA) technology, preferably on the Automation Anywhere A360 platform.
Experience in Intelligent Document Processing (IDP) projects, preferably using ABBYY Vantage.
Technical experience in a defined functional area; experience/qualification with Automation Anywhere is a plus.
Proficiency in and application of complex tools and systems.
Excellent problem-solving and analytical skills, with the ability to handle multiple complex issues.
Strong understanding of functionalities to assess risks and apply quality controls.
Experience with scripting or programming languages (e.g., command line, VBScript, C#, VB.Net, VBA, JavaScript, among others).
Experience with operating systems and production platforms: Windows servers, database servers, and application servers.
ITIL certification desirable.
Good working knowledge of the functional area or technology.
Good numerical reasoning skills.
Strong analytical and problem-solving capabilities.
Fluency in English.
Experience with Agent Process Automation (APA) is an advantage.

Global IT Service Operations and Support Administrator

Key skills