College or Technical Institute degree in Information Technology or other related discipline required. May be substituted by 2 or more years of experience in a Help Desk/Call Center environment.
1 to 2 years of experience in a Service or Help Desk Desk/Support Center environment
IT Certifications (Apple, Microsoft, CompTIA, ITIL, HDI etc.) preferred.
Preferred: Proficiency in Active Directory
Excellent knowledge of Windows operating systems, Apple operating systems
Proficient in Active Directory
Knowledge of network basics
Knowledge of VPN basics
Excellent communication, written and verbal are vital for communication via phone, chat, and email
Excellent customer service skills are vital
Customer service, especially with inbound phone contact
Excellent planning, organizing, problem solving, and time management skills

Help Desk Services Technician I

Key skills