Care Solutions Consultant

Role Overview

• Manage a steady flow of inbound and outbound calls with potential clients and their families.
• Listen deeply to client needs and match them to the right care solutions.
• Clearly communicate our services, ask for commitment, and schedule follow-up consultations.
• Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards.
• Use CRM tools such as Salesforce or others to track activity and follow up consistently.

Requirements

• You bring 3+ years of phone-based sales or customer service experience (inbound and outbound).
• Bachelor’s degree or equivalent professional experience required.
• Experience in a high-volume call center environment.
• You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives.
• You’re an empathetic communicator who can balance compassion with confident sales execution.
• You have experience working remotely, managing your time effectively, and staying connected to a virtual team.
• Experience in home care, healthcare, or senior services is a strong plus.

Benefits

• Honor offers equity and 401K with up to a 4% match.
• We provide medical, dental and vision coverage including a zero cost plan for employees.
• Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.
• We offer a generous time off program.
• Employee Assistance Program.