The Franchise Business Consultant (FBC) provides consultation services and support to assigned franchisees in the Five Critical Outcome areas of customer service, revenue growth, profitability, management growth, and staff development.
Franchise Business Consultants actively seek to establish, train, advise, and develop franchisees in accordance with SERVPRO's policies, bulletins, manuals, and standards.
Prepare and complete one-on-one visitation in franchise offices, complete virtual training sessions, hold area meetings within the sub-region, and complete conference calls regularly to provide training in the area of the Five Critical Outcomes.
Support all efforts to simplify and enhance the franchise/customer experience, monitor franchise performance through KPMs and coach for improvement.
Provide advice and targeted training on a continual basis to maintain SERVPROs continued track record of competitive performance.
Assist franchises with reviewing financial Key Performance Metrics regularly to enable franchise growth.
Provide assistance and consultation regarding improving owners skill sets in coaching, mentoring, accountability, management, and management development.
Ensure each franchise utilizes the available resources to properly train their staff to assist with customer service, revenue growth, and profitability.

Minimum of five (5) years as a consultant for franchise system OR ten (10) years as a successful business owner
English language fluency required
Ability to communicate complex ideas effectively, both verbally and in writing, with people at all levels of the organization in a clear and professional manner
Must have "the Passion to Serve" franchisees through consultative skills
Ability to present and speak professionally to large groups
Proficiency in Microsoft Office including the use of Microsoft Word, Outlook, Teams, Excel, and PowerPoint
A thorough understanding of the SERVPRO Operating System
A thorough understanding of SERVPRO Stages of Development
An understanding of financial statements, QuickBooks Online, and general business practices
A complete understanding of training venues, resources, and programs
Proper representation of the company and etiquette while representing Servpro Industries, LLC, is vital
Professional positive attitude for franchisees, team members, and colleagues is essential
Proven competence in the areas of leadership and academics
Ability to work collaboratively with others and fully engage in special projects
Ongoing effort to increase knowledge of our industry and support of the brand.

Excellent health benefits plan, which includes medical, vision and dental options
401(k) with company match
Company profit sharing plan
Generous paid time-off and paid holidays
Paid parental leave
2 free on-site fitness rooms
Employee Assistance Program
Employee Resource Groups
Personal and professional development program

Franchise Business Consultant

Key skills