Food and Beverage Manager

Role Overview

• Provides exceptional guest service while leading a highly motivated and guest service-focused team.
• Oversees outlet front of house operations.
• Supports all other Food & Beverage operations of the Casino Resort as needed.
• Maintains Cafe branding and protocol for outlet operations, and orders applicable inventory as needed.
• Conducts or ensures pre-shift meetings with staff are held daily.
• Interfaces with culinary team to review production lists needed for operations.
• Tracks, maintains, and orders inventory.
• Scheduling design for all front of house staff.
• Monitors service and interface with service and culinary teams to ensure outstanding guest service; particular focus to be paid on freshness of food.
• Responsible for compliance with cash control procedures and completing related accounting, end of shift, and administrative reports as required.
• Ensures staff complies with dress code and appearance policies.
• May serve guests food and drinks, cashier, answer phones, stock, and maintain outlet cleanliness during peak times or as needed.
• Hires, trains, develops, empowers, coaches, counsels, conducts performance and salary reviews, resolves problems, provides open communication vehicles, disciplines, and recommends terminations as appropriate.
• Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED Certificate.
• Bachelor’s Degree in Food Service Management, Hospitality, or related field or equivalent work experience.
• Must be 21 years of age to sell or serve distilled spirits.
• Team Members under 21 but at least 18 years of age may sell or serve beer and wine in non-gaming areas.
• Must obtain food handlers card within 30 days of employment.
• Must register in the RBS Portal, take training from an authorized RBS Training Provider, and pass the ABC Alcohol Server Certification exam within 30 days of their confirmed training.
• Five years of prior experience in a high-volume restaurant management and/or supervisory position.
• Three years of prior experience in front of house management.
• One year of culinary experience is preferred.
• Knowledge of applicable regulations, rules, procedures, and administration relating to food and beverage operations.
• Basic computer proficiency utilizing Microsoft applications, email, and internet.
• Basic Proficiency in Point of Sale (POS) Systems.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.