Senior User Experience Researcher

Role Overview

• Lead end‑to‑end user research initiatives across functional domains to guide product strategy and design decisions.
• Design and execute qualitative and quantitative research methods (e.g., interviews, usability testing, surveys, card sorting, personas, benchmarking studies) to uncover user behaviors, needs, pain points, and opportunities.
• Synthesize research data into compelling, actionable insights—through storytelling, personas, journey maps, workshops, presentations, or reports—that drive user‑centric decision‑making.
• Conduct data analysis using both qualitative and quantitative methods.
• Translate research insights into clear, actionable recommendations that inform product strategy, design decisions, and business priorities.
• Collaborate with cross‑functional stakeholders to define research requirements, scope, effort, and timelines, and foster alignment in exploring, ideating, validating, and socializing solutions.
• Understand and incorporate complex technical and business requirements into research planning, execution, and analysis.

Requirements

• Mixed‑methods research experience
• Bachelor’s degree in a related field (e.g., Human‑Computer Interaction, Psychology, Statistics). Relevant work experience may substitute for formal education
• Strong proficiency with qualitative and quantitative research methods
• Experience with statistical analysis and data analysis tools
• Familiarity with product analytics tools (e.g., Amplitude)
• Excellent communication, collaboration, and presentation skills, with the ability to translate complex findings into clear insights.
• Demonstrated experience working on complex, highly technical B2B products
• Strong critical‑thinking and problem‑solving capabilities
• Ability to manage multiple research initiatives and work with diverse stakeholder groups.
• Demonstrated ability to lead research initiatives that contribute to product or business impact.
• Experience working with global, cross‑functional, or distributed teams (preferred but not required)

Benefits

• Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
• Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
• Employee Assistance Program: An Employee Assistance program is available to all employees.