Act as the primary point of contact for team members seeking AI-enabled technology, productivity tools, automation, and custom solutions.
Facilitate the requirements-gathering process, translating business needs into potential solutions using Microsoft Power Platform, Copilot, and other AI tools.
Deploy, configure, and manage Microsoft Copilot within Microsoft 365 environments.
Develop and implement best practices for AI-assisted workflows and automation.
Troubleshoot Copilot-related technical issues, performance bottlenecks, and security concerns.
Collaborate with IT and cybersecurity teams to ensure data privacy and compliance.
Evaluate Copilot updates, enhancements, and integrations for business needs.
Provide technical training and documentation for teams using AI-powered tools.

BA/BS in Computer Science, Engineering, or similar degree.
7+ years’ experience designing, building, and supporting Microsoft Power Platform solutions
3+ years’ experience working with OpenAI GPT models, either via Copilot or directly via Azure AI or OpenAI.
Knowledge of AI, Generative AI and Copilot, and Microsoft productivity suites (Power Platform, SharePoint, Teams, Outlook, Office 365).
Ability to guide and train the enterprise and end users on how to interact with Copilot to maximize output and interpret content generated.
Integrate Copilot into business operations, assisting with the introduction of functionality into workflow.
Define Copilot use cases by mapping business requirements to Copilot capabilities.
Ability to support the adoption of AI technologies and productivity tools within diverse business units.
Proficiency in AI automation, machine learning models, and NLP-based systems.
Strong problem-solving skills for technical debugging and optimization.
Knowledge of cybersecurity best practices in AI-powered enterprise solutions.
Strong understanding of IT Service Facilitation processes and methodologies.
Experience with business analysis, requirements gathering, and translating needs into actionable recommendations.
Excellent communication skills with the ability to facilitate discussions, document requirements, and present solutions effectively.
Microsoft PL-900 Certification required prior to start date.

PTO including paid parental, military, and bereavement leave
Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year)
Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
Life Insurance, STD/LTD term disability coverage, with employer paid premiums
401 (k) plan with a match that is 100% vested after you complete two years of service
FSA/DFSA/HSA flexible benefit plans
Annual Tuition & Professional Development Reimbursement benefit

User Experience Specialist

Key skills