User Experience Designer

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.    Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.    Join us to drive positive, lasting change that moves missions and the government forward!  

Job Description:
A creative problem solver and design leader, skilled in the team sport of crafting solutions that are smart, simple, and lovable. You analyze the needs of the target users and how they perform tasks to create an optimized user experience. Expertly apply complex user interface & interaction design principles. Guide persona, archetype, or mindset development, user journey/flow creation, task analysis, and information architecture creation. Define and guide the planning, execution, and synthesis of user research and usability testing, and ensure research translates into meaningful ideation and actionable recommendations.

 

Work you’ll do:

• Collaborate to define a future customer experience-led vision for the business, and required capabilities to deliver it.
• Assess the impact and contribute to the business case.
• Conduct business analysis and opportunity modeling through stakeholder interviews and customer experience touchpoint design.
• Lead customer-centric strategy focused project streams and pitches.
• Ensure alignment with defined business goals throughout the service design process and the creation of services roadmaps.
• Interpret customer needs to effectively communicate and present service strategies.
• Inform Go To Market strategy for experiences to maximize value.

Here’s what you’ll need:

5 to 8+ years of experience in the following areas:

• Delivering interface design solutions for various clients or stakeholders.
• Demonstrating proficiency or expertise in relevant professional design software such as Adobe Creative Suite (with an emphasis on Figma), InVision, and more.
• Demonstrating advanced experience with user research and usability testing.
• Demonstrated expertise with Agile methodology and ability to work in iterative product design cycles.

 

Bonus points if you have:

• Bachelor’s degree
• Experience leading small to medium sized teams of designers/creatives (3-7+ people).
• Excellent written and oral presentation skills, including facilitation of small to large groups (5-30+ people).
• Ability to provide clear, articulate rationale for design choices and approach.
• Experience and comfortability using scrappy design tools like paper and slides.
• Background in Software Engineering or familiarity with custom development practices in order to effectively communicate with a highly technical, multidisciplinary team.
• Experience delivering design products across multiple networks.
• Demonstrated ability to translate user research findings into design requirements and design deliverables.

 

Security clearance:

• Active TS/SCI with Poly clearance is required

 

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

 

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:$109,500—$221,500 USD   What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.   Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.   Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.   Requesting An Accommodation  Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.   If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.   Other Employment Statements  Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.   Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.   Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.   The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.   California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.