We are looking for a Client Service Member who loves the challenge of finding the perfect flight, building a compelling quote, and delivering genuinely personal service to high-expectation travelers.
You will own each client request from start to finish: from reading the initial message and understanding what the client actually needs, through searching for the best options, to writing a polished quote that makes their decision easy.
You will work across multiple booking strategies, including award travel, loyalty program redemptions, and premium fare inventory, and you will communicate with clients in a way that always feels warm, fast, and professional.
This is an individual contributor role. You are the person the client interacts with, and your work directly determines the quality of their experience.

2+ years in travel operations, luxury hospitality, or high-touch client service where you understand what premium service actually feels like from the client's side
Hands-on Sabre GDS experience is mandatory for this role. You must already be comfortable using Sabre for flight search and booking. This is not a skill we can train from scratch
Excellent written communication: your client messages are clear, professional, and feel personal, not like they came from a template
Strong attention to accuracy: you maintain 98%+ accuracy even when you are moving quickly across multiple requests
The ability to manage multiple client requests simultaneously while meeting tight response and delivery SLAs
A collaborative mindset: you hand off work cleanly, communicate proactively with your team, and treat handovers as a responsibility, not an afterthought.

Compensation is reviewed based on performance, with clear milestones tied to progression.

Client Service Member – Luxury Travel

Key skills