Strategic Client Success Executive

Role Overview

• Develop strong C-suite, SVP, and VP relationships across targeted clients.
• Understand the client’s organization and structure, market, membership, business drivers, key performance indicators, and making the connection between client needs and RxSense capabilities.
• Become a trusted advisor for client decision makers.
• Manage the client contract, ensuring that our financial, technical and operational obligations are met or exceeded; Lead contract renewal process to ensure the best possible solutions are offered to clients.
• Develop, communicate, and execute strategic account plan with RxSense internal teams to drive client growth and satisfaction, inclusive of RFP support, underwriting/pricing assistance, system and product enhancements.
• Monitor client satisfaction throughout the year as measured by issue resolution, growth, and managing to clients’ performance expectations.
• Stay abreast of changing market dynamics within the pharmacy benefit management industry with a particular focus on technology driven competitors and the use of technology to reduce the cost of prescription drug benefits.
• Have superior knowledge of innovations and regulatory compliance in PBM ancillary services such as rebate administration, network management and member tools for health management.
• Lead and drive cross functional deliverables in partnership with Operations, Product, Engineering, and other departments; communicate regularly with clients and internal partners on the status of their initiatives.
• Collaborate with Operations and Product teams to bring client driven innovations and products to the business for development consideration.
• Continuously learn and be knowledgeable about how our products work and how they can be used to our clients’ competitive advantage.
• Be knowledgeable on the cash discount marketplace; learn and market RxSense’s marketing and analytics capabilities to clients who want to market their own cash discount card.

Requirements

• Bachelor’s degree is required or similar training and/or experience.
• 7+ years of progressively more sophisticated account management experience.
• 5+ years’ experience in pharmacy benefit management, cash discount card marketing and management, or the combination of the two
• Proven ability to foster strong relationships with trust and credibility at the C-Suite, SVP, and VP levels.
• Client-centric focus with strong consultative skills.
• Demonstrate the initiative and experience to proactively identify issues, plan work and meet goals on schedule.
• Strong analytical and critical thinking skills; ability to build a business case using data, market research and industry knowledge.
• Experience in successfully aligning teams in complex, matrixed organizations to actively manage relationships and work towards common business goal.
• Masterful organizational, communication and leadership skills.
• Excellent written and verbal communication skills with the ability to communicate information and ideas clearly and concisely.
• Proven ability to influence internal and external decision makers.
• Ability to work in a dynamic, growth-oriented company where change is constant.
• This position may be done remotely and will require ~30% travel.

Benefits

• Remote work options
• Opportunities for career growth
• Collaborative team environment