Identifying appropriate method to handle collection accounts (phone call to agent/ insured, e-mail, or document mailing).
Arrange installments on audit balances and current policies with payroll endorsements due to audits of prior terms.
Effectively follow up on payment commitments.
Management of accounts that are outsourced to collection agencies or attorneys.
Handle all documentation requests from insureds, agents, and collection vendors.
Provide superior customer service to internal and external customers.
Explain of audit results to insureds and agents.
Correspond with agents, insureds and internal personnel verbally or in writing on dispute issues and other audit related issues.
Assist in explaining what resources are needed to resolve any issues with estimated audits.
Submit all settlement offers to Department Manager for review and approval.

Excellent verbal and written communication skills.
Exceptional interpersonal and negotiation skills.
Must have excellent problem solving skills.
Bachelor’s degree or an equivalent combination of education and experience preferred.
Proficient Computer skills are essential for this role.

Medical (PPO/HDHP), vision, disability, and life insurance.
Enhanced dental plan with orthodontia coverage in addition to a standard plan.
Generous PTO plan for all benefit-time eligible employees.
Paid company holidays and 4 floating holidays.
Paid parental leave.
Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
Voluntary benefits that include accident, critical illness, and hospital indemnity.
Employee discount and rewards program on travel, tickets, electronics, home, and more.

Collections Representative

Key skills