IT Systems Administrator

Role Overview

• Performs technical and professional support for computer systems, applications, servers, data storage and virtual computing environments.
• Researches and recommends enterprise systems; coordinates and manages systems installation and configuration; administers, supports, monitors and maintains enterprise servers; resolves technical issues to support customers, business applications and systems.
• Develops, documents and maintains procedures for system management and implementation, auditing, resolutions and root-cause analysis.
• Performs various law enforcement information technology specific functions in support of the Police Department through open communications with staff, supervisory and command level personnel.
• Evening/weekend on-call responsibilities are required for: after-hours system upgrades, inclement weather, and public safety support when requested.
• Builds, tests and maintains physical and virtual servers, hardware configuration, peripherals, services, directories, backups and data storage in accordance with industry standards.
• Performs server administration tasks such as, but not limited to, documentation, inventory of physical and virtual systems, health checkups, license management, application compatibility, automation, hardening, logging, monitoring, reporting, technology life cycle and root cause analysis.
• Monitors data-center health using existing management tools and responds to issues as they arise.
• Performs daily system monitoring, verifying the integrity, resources and availability of virtual and physical server environments, enterprise hardware, business systems and key business processes.
• Monitors and analyzes system and application logs, verifies completion of automated tasks and processes, scheduled jobs such as snapshots, backups and data replication.
• Performs operating system security upgrades and patch management per defined schedule, upgrades administrative tools and utilities and configures new services.
• Designs, programs, tests, deploys and audits Active Directory group policies.
• Liaison with various departmental vendors regarding product support, software server maintenance, expertise and solutions.
• Monitors and responds to IT service request and ensures timely communication and resolution of request and related project work.
• Participates in change management for systems and infrastructure.
• Handles multiple projects and incidents simultaneously and meets deadlines in a fast-paced government environment.
• Understands basic networking protocol, design, configuration, deployment and troubleshooting.

Requirements

• Bachelors degree from accredited college or university in Computer Science, Information Technology or related field and 3+ years of relevant systems administration experience
• Associate degree in Computer Science, Information Technology or related field and 5+ years of relevant systems administration experience
• Professional certification(s) preferred CompTIA Server+, CompTIA System+, Systems Security Certified Practitioner (SSCP), Microsoft Certified Azure Administrator Associate, Microsoft Certified Azure Solutions Architect Expert, VMware Certified Professional Data Center Virtualization
• Valid NC Drivers License
• Criminal Justice Information Services (CJIS) Certification required upon employment
• A signed security agreement and non-disclosure agreement are required.
• Proven ability to handle confidential information according to policy and procedure.
• Experience managing and supporting enterprise systems such as Microsoft 365, virtualization (VMWare), Windows servers, environmental monitoring systems, patch management, vulnerability management and mitigation, Security Information and Event Management (SIEM), Microsoft technologies and Microsoft Azure.
• Hands-on experience in process automation, best practice approach, technology efficiency and effectiveness.

Tech Stack

• Azure
• VMware

Benefits

• Employee Benefits available for all full-time employees