Own the end-to-end IT onboarding and offboarding process — account creation, equipment provisioning, access grants, orientation, and deprovisioning
Serve as primary point of contact for internal IT support requests
Triage, diagnose, and resolve hardware, software, network, and access issues
Maintain a ticketing workflow and knowledge base for common issues and procedures
Escalate complex issues to engineering or vendor support as appropriate
Deploy and manage MDM solution (Intune/JAMF) for macOS and Windows endpoints
Maintain device inventory, lifecycle tracking, and hardware procurement processes
Configure and enforce device policies (encryption, OS updates, endpoint protection)
Handle device imaging, configuration, and decommissioning
Administer Microsoft Entra ID (Azure AD) for user lifecycle management (provisioning, deprovisioning, group management)
Coordinate with HR and department leads to ensure smooth transitions for new hires, role changes, and departures
Troubleshoot basic network issues (VPN, Wi-Fi, DNS, DHCP) for remote and on-site employees
Build and maintain an inventory of all SaaS applications in use across the organization

2–4 years of experience in IT administration, helpdesk, or systems administration
Hands-on experience with Microsoft Entra ID (Azure AD) — user management, group policies, SSO configuration
Experience with at least one MDM platform (Intune, JAMF, Kandji, Mosyle)
Comfortable supporting macOS and Windows environments
Experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams)
Strong troubleshooting skills across hardware, software, and network issues
Clear written and verbal communication skills
Willingness to use AI-based tools (e.g., ChatGPT, Copilot, Claude) as a core part of your workflow for troubleshooting, automation, and documentation
Basic scripting ability (PowerShell, Bash, or Python) to automate routine tasks and system administration workflows

IT Systems Administrator

Key skills