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Senior Support Engineer at Bruker | JobVerse
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Senior Support Engineer
Bruker
Remote
Website
LinkedIn
Senior Support Engineer
India
Full Time
2 hours ago
H1B Sponsor
Apply Now
Key skills
CRM
About this role
Role Overview
Provide 2nd level technical support to remote and field engineers
Recommend solutions and maintain records in a CRM system
Create and develop a customer support & applications knowledge database
Provide service training to first-level field and remote engineers
Oversee escalated cases and ensure resolutions
Requirements
Degree in Physics, Chemistry, Material Science, Geoscience, Electrical Engineering or a similar discipline
Multiple year relevant work experience in providing technical Support
Experience with SEM/TEM or XRF is preferred
Very good technical understanding of complex technical systems
Excellent customer relations skills
Should have worked on various remote support tools, e.g. Teams, TeamViewer etc.
Benefits
Health insurance
Retirement plans
Professional development
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