Key skills
CRM
About this role
Role Overview
- Provide 2nd level technical support to remote and field engineers
- Recommend solutions and maintain records in a CRM system
- Create and develop a customer support & applications knowledge database
- Provide service training to first-level field and remote engineers
- Oversee escalated cases and ensure resolutions
Requirements
- Degree in Physics, Chemistry, Material Science, Geoscience, Electrical Engineering or a similar discipline
- Multiple year relevant work experience in providing technical Support
- Experience with SEM/TEM or XRF is preferred
- Very good technical understanding of complex technical systems
- Excellent customer relations skills
- Should have worked on various remote support tools, e.g. Teams, TeamViewer etc.
Benefits
- Health insurance
- Retirement plans
- Professional development