Senior Database Support Engineer

Point72 is a leading global alternative investment firm focused on delivering superior returns through innovative strategies. The Senior Database Support Engineer will support various critical database platforms, ensuring their availability, performance, and reliability while collaborating closely with application teams and database engineers.

Responsibilities:

• Provide operational support for enterprise database platforms in on-premises, private cloud, and public cloud environments
• Monitor database health, capacity, performance, and availability, respond to alerts, diagnose issues, and perform timely remediation
• Perform routine maintenance activities such as patching, upgrades, and housekeeping
• Troubleshoot database‑related incidents and collaborate on root cause analysis
• Work closely with application owners, support teams, and database engineers
• Provide guidance on database best practices and operational standards
• Participate in problem resolution and continuous improvement initiatives
• Contribute to the design, implementation, and testing of automation and self-service capabilities for database platforms
• Drive continuous improvement by identifying opportunities to reduce toil and increase platform efficiency
• Participate in a 24/7 global support model, including shift‑based coverage and handoffs

Requirements:

• Bachelor's degree in computer science, engineering, or a related technical field
• 10+ years of experience in database administration and infrastructure engineering
• Strong experience delivering services on multiple database technologies such as SQL Server, PostgreSQL, MongoDB, and/or Sybase
• Strong knowledge of cloud‑based database services including AWS Aurora, RDS DB, EC2, EBS, and/or S3
• Hands-on expertise with scripting using PowerShell, Korn Shell, Python, or equivalent
• Strong knowledge of observability tooling and operational monitoring design
• Ability to troubleshoot under pressure with strong ownership and an accountability mindset
• Ability to work effectively across time zones and cross-functional teams
• Excellent communication skills with a passion for building scalable, reliable, self-service platforms
• Commitment to the highest ethical standards