Forward Deployed Engineer

Role Overview

• Join our growing Customer Success team as a Forward Deployed Engineer, where you’ll serve as the technical authority driving the acquisition of new creators across music, adventure travel, entertainment and experience-based businesses.
• Champion the technical strengths and extensibility of Easol’s configurable platform showcasing how our architecture, integrations and data capabilities align with the evolving operational needs of modern experience creators.
• Design and deliver compelling solution narratives through technically robust sales presentations, discovery sessions, and live product demonstrations that illustrate not just feature capability, but the end-to-end commercial value and measurable business impact Easol can unlock.
• Act as a strategic partner throughout the pre-sales cycle, surface and qualify complex business and technical requirements, translate them into scalable solutions and identify high-value opportunities where Easol’s platform can drive efficiency, revenue growth, and long-term success for both our creators and the Easol ecosystem.

Requirements

• Proven leadership in solutions consulting or pre-sales, with a strong track record guiding customers through complex technical and operational evaluations. Demonstrated ability to translate intricate solution architectures into clear, outcome-focused value propositions for senior stakeholders
• Deep technical acumen with the ability to rapidly understand, dissect, and articulate sophisticated SaaS solutions, acting as a trusted advisor throughout the entire pre-sales cycle
• Exceptional communication and storytelling abilities, both written and verbal, capable of engaging diverse audiences ranging from technical practitioners to C-level executives. Able to distill complexity into clarity without oversimplifying critical details
• Expert-level discovery skills, including the ability to ask incisive, strategic questions that uncover customer challenges, map solution fit, and influence decision-making across multiple personas
• Extensive experience working with configurable, customised, or enterprise-grade B2B SaaS platforms, ideally within multi-stakeholder or multi-workflow environments. Comfortable shaping tailored solutions and building confidence in their long-term value
• Collaborative leadership mentality, operating as a cross-functional partner to sales, product, engineering, and customer success. Demonstrates the ability to coach others, elevate team performance, and contribute to scalable best practices for the wider go-to-market organisation
• Continuous learner with strong commercial awareness, staying ahead of industry trends, emerging technologies, and evolving customer expectations. Able to integrate new knowledge into solution strategy, thought leadership, and team enablement

Benefits

• 🧠 You'll have real visibility of what's happening in the business. We have weekly company meetings, where we all get together to discuss our wins, learning opportunities, our goals and direction
• 🗣 There is an open forum for you to have your say in what we do and how we do it. We empower our team to share their ideas
• no egos here!
• 🌏 You'll have access to our incredible perks, such as a 'work from anywhere', where you can travel to a destination of choice and work remotely for up to 3 weeks a year, utilise our 'Thrive' allowance to pay for massages, gym classes, gigs or anything that helps you thrive!
• 🏥 We have Vitality healthcare, inclusive of optical, dental & audiological care.
• 💰 In addition to that, we offer a monthly contribution towards your mobile phone contract, an annual personal development budget and support to choose your own equipment and a lot more!
• ✈ You’ll have 33 days of holidays, inclusive of public holidays
• 🌱 Employees of all backgrounds and physical abilities will be supported by us in every way possible to thrive