Responsible for building and evolving the post-sale customer journey and relationship, including the customer portal, add-on services and new revenue opportunities.
Expand relationships with Localiza customers after the sale, increasing satisfaction, repeat business and monetization of the customer base.
Develop and scale the Customer Portal.
Create and test new offers (F&I, services, upgrades, repurchase).
Reduce friction and operational contacts in the post-sale process.
Identify service opportunities for app users to increase stickiness.
Work on integrations with credit, billing and CSC (Customer Service Center).
Map and address the main customer pain points after purchase.
Define retention and LTV metrics.

Bachelor's degree or higher
Experience with digital journeys or customer lifecycle management
Systemic end-to-end view of the customer journey
Ability to navigate complex environments (multiple stakeholders and dependencies)
Experience with transactional products and/or services
Strong customer experience (CX) orientation
Ability to build a product from scratch (discovery → rollout)
Good collaboration with operational areas (CSC, credit, billing)

Preferred qualifications

Profit sharing
Operational car: to facilitate commuting and simplify your routine. L&CO covers IPVA (vehicle tax), insurance and maintenance.
Meal allowance
Meal voucher
Health insurance
Dental insurance
Wellhub (formerly Gympas)
Private pension plan
Work-from-home allowance
Allya
Unlimited access to a variety of courses through our Localiza University
Internal training and development programs
Discounts on vehicle purchase and rentals

Product Owner – Senior

Key skills