Cataract Refractive Manager

Role Overview

• Participate in the formulation of national launch strategies for new products and serve to orchestrate regional tactical execution.
• Deliver new approved products’ presentations after launch, to ensure education and knowledge of customers and support AMs’ selling process.
• Educate and train physicians, clinical personnel, including OR staff on Alcon ATIOL and base lenses to ensure a successful outcome for the patient.
• Answer a wide range of question concerning applications, as well as clinical technique related to ATIOL and base lens implants.
• Provide ongoing support on patient selection, biometry calculation, keratometry, IOL selection and reimbursement.
• Demonstrate clinical competence and product knowledge to customers ( Physicians, Nurses, Technicians ) during each presentation and irrespective of existing or non-existing relation, fostering perception of Alcon’s excellence in the surgical field.
• Support perception of Alcon’s products (IOLs and new products) as top of line, helping customer understand a product’s benefits from a clinical as well as from a business perspective, via targeted account planning.
• Support Account Managers Business plan execution through excellent presentations and identification of further training and support needs in customers.
• Completion of all administrative tasks in a timely manner including (but not limited to) CRM completion.
• IOL Specialists, through their expertise and commitment, is a key contribution to Alcon perception in the eyes of the customers.
• Liaising with AMs and under the supervision of ASD’s/Assoc Dir of Marketing, IOL PS will assist 20-25 key targets accounts in maximizing their business potential through practice development initiatives and clinical expertise, resulting in increased sales of the Alcon Intraocular Lens Products and related diagnostic equipment.
• Provides Practice development services to help target accounts prepare for successful adoption of Alcon Refractive IOL technologies. These include customer service audits, operational efficiency / scheduling reviews, strategic planning and internal / external marketing and communication.
• Responsible for effective expenditure of company resources & money. Productive utilization of time.
• Provide practice-development services to prepare clinics for refractive technologies.
• Support regional marketing plans and limited market releases.
• Collaborate with Account Managers to define regional targets and complete CRM tasks.

Requirements

• Bachelor’s degree or equivalent; Preferred: B.Sc., B. Comm.
• 3–5 years pharmaceutical, medical, or surgical sales experience; ophthalmic preferred.
• Clinical competence with understanding of cataract/refractive procedures.
• Strong communication, presentation, and business‑acumen skills.
• Proficiency with MS Office and CRM systems.
• Must reside in the Greater Vancouver or Victoria Island area.
• Travel up to 40%
• Regular territory travel; additional North America travel may be required. Evening/weekend travel for meetings, conferences, and OR support.
• Preferred Qualifications:
• Surgical ophthalmology selling experience.
• Practice‑development or new‑technology launch experience.

Benefits

• Alcon provides a robust benefits package including health, life, retirement, paid time off, and much more!