Business Systems Manager

Role Overview

• Will provide program leadership for the critical digital transformation efforts for CST Americas
• Work closely with key stakeholders and the IT team to develop and contribute to transformative technology and process solutions
• Accountable for managing digital transformation portfolio of projects’ scope, timeline and delivery
• Understand the vision and strategic intent of the solution, empathize with customer needs and pain points, iterate on concepts and possible solutions
• Develop the overall digital transformation strategy and specific plans for the full lifecycle of digital initiatives using the company’s tools
• Implement improved digital initiatives to develop creative solutions and drive process improvement
• Manage and collaborate on all phases of program through successful delivery
• Collaborate with cross-functional teams to effectively transform various internal reports into meaningful performance dashboards for stakeholders and leadership
• Be proactive in holding stakeholders accountable for delivering on the plan laid out, including developing infrastructure necessary to drive clear accountability across teams
• Own the timeline for execution and establish key milestones
• Report on the development progress, risks and issues
• Coordinate across multiple teams and different disciplines to ensure accurate and quality feature delivery; identify and track cross-team dependencies
• Collaborate with cross-functional teams to create a solution, understand and suggest tradeoffs for priorities and create robust user testing mechanisms
• Be curious and willing to learn new things fast

Requirements

• Associate’s Degree
• 5+ year of experience of software product manager, product owner, and/or business analyst
• 2+ years of hands-on experience in operations and experience developing and/or delivering technical solutions across data, analytics, and technology
• Bachelor’s Degree (preferred)
• Proven ability to operate effectively in a highly matrixed environment
• Demonstrated experience in change management
• Experienced in the use of CRM tools
• Ability to develop and articulate technical and organizational solutions to address business needs
• Experience with adjusting to shifting priorities and solving problems quickly
• Excellent verbal, written and interpersonal communication skills
• Highly organized and detail oriented.

Benefits

• Health Care Benefits : Medical, Dental, Vision
• Wellness incentives
• Retirement Benefits
• Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability : Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance