Provide excellent customer service and documentation while communicating with patients, insurance representatives, clinic personnel, and outside vendors.
Verify and document insurance information as defined by current business practices.
Research denials and report findings back to billing denial team.
Schedule new and existing patients in the current practice management system.
Answer inbound calls in a timely, pleasant and professional manner.
Communicate all pertinent patient information regarding their call.
Ensure professional communication with patients, insurance representatives, clinic personnel, and outside vendors.
Maintain a working knowledge of health care plan requirements and health plan networks.
Make outbound phone calls to patients and/or insurance companies for benefit inquiries.
Travel as needed for team meetings.
Comply with all TCO and therapy policies and procedures.
Complete daily tasks and follow up each day as designated.
Demonstrate the ability to work as an effective team member.

High School diploma/GED or equivalent
Customer service experience required
Previous experience in a healthcare facility in relation to pre-registration, insurance verification, or appointment scheduling preferred

Therapy Insurance Specialist

Key skills