Provide Tier-1 user support Monday
Friday 8:30
5:00
Excellent verbal and written communication skills to interact professionally with users, executives, managers, and subject matter experts
Create/modify user accounts and respond to Helpdesk emails for support
Address and work ServiceNow incidents, assign Tier-2 and Tier-3 incidents
Provide ticket reporting
Conduct release and user acceptance testing (UAT)

At least 2-3 years of experience in a Help Desk environment
Excellent oral communication and writing skills
Solid knowledge of Microsoft Office Suite, especially Outlook
Experience administering user accounts, passwords, and emails
Reviewing and maintaining security policies in accordance with Government and industry guidelines and best practices
Experience triaging issues reported by users in emails or in trouble tickets
ServiceNow reporting (preferred)
Software Testing (preferred)

Hybrid work schedule
Onsite requirements are subject to change at the discretion of our U.S. Government client

Helpdesk Specialist

Key skills