Regularly produce various content types, including email, social media posts, blogs, and white papers
Edit content made by other members of the team
Collaborate with other departments to create innovative content ideas
Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
Research, create and maintain information architecture templates that uphold organizational and legal standards and allow for easy data migration
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Bachelor’s/Master’s degree in Information Technology/Computer Science
5+ years’ industry experience as a quality assurance engineer
Can deliver quickly with excellent outcomes
Excellent writing skills, as well as the ability to communicate and collaborate effectively
The ability to consistently meet tight deadlines
Proven ability to quickly learn and understand complex topics
Superior written and verbal communication skills, with a keen eye for detail

Technical Content Writer

Key skills