Scope, quote, and coordinate purchase orders for computer replacements in partnership with IT leadership and procurement teams.
Coordinate repair of equipment under third-party maintenance agreements.
Manage warranty claims, software license distribution, and end-of-life decommissioning processes.
Configure and deploy computers via remote access into local datacenters as required.
Perform data migrations using OneDrive Known Folder Redirect or manual methods when necessary.
Manage post-deployment processes including secure data removal, hardware organization, and recycling.
Register devices with Intune and Microsoft Defender using necessary scripts.
Assist with Intune registration, Autopilot deployment profiles, and configuration management.
Coordinate shipment and delivery of deployment equipment.
Conduct occasional onsite visits to assess and properly decommission equipment.
Manage user accounts, profiles, and policies across local and cloud-based systems (Azure Active Directory, Local AD, Conditional Access, Compliance Policies).
Support Azure Host Pools, Azure Cloud Servers, Windows networks, and file servers.
Assist with cloud application deployment and maintenance.
Monitor and resolve assigned Help Desk tickets.
Provide technical support via ticketing system, email, chat, and phone.
Investigate and diagnose technical issues, identify solutions, test, and implement resolutions.
Install, configure, and maintain end-user workstations and peripheral equipment.
Assist with software installations and upgrades using remote support tools.
Maintain detailed documentation in the ticketing system and ensure accurate resolution tracking.
Maintain strict confidentiality regarding user and system information.
Assist with IT resource discovery and documentation across operating companies.
Contribute to team discussions and process improvement initiatives.
Requirements
Associate’s degree in a related field and 2–5 years of networking experience; equivalent work experience may substitute on a year-for-year basis.
1–2 years of Help Desk experience required.
Working knowledge of Microsoft Windows environments.
Familiarity with Azure Active Directory and cloud-based management tools preferred.
Basic knowledge of computer hardware components (hard drives, memory, power adapters, etc.).
Experience with device deployment, configuration, and troubleshooting.
Knowledge of network security systems and best practices.
Experience with Android and iOS devices is a plus.