Provide comprehensive technical support and IT coordination for various software systems.
Training internal users, managing backend user accounts, and collaborating with IT on security and system updates.
Evaluating and implementing system improvements, deploying new technologies, and analyzing performance metrics to enhance user experience.
Managing a survey platform, overseeing a partner management system, and creating user-friendly guides for effective navigation of these systems.
Oversee the survey platform and evaluate alternative tools for effectiveness and suitability.
Develop survey dashboards, templates, and standardized reports for cross-departmental use.
Serve as the main point of contact between SMFB and the platform for partner management.
Manage training events, resources, and updates.
Meet with platform representatives and internal department managers to discuss policies, goals, and map analytics.
Address technical issues through the SMFB representative or support team for the platform.
Collect and upload temporary seasonal agency partner sites into the platform, ensuring timely activation and deactivation.

Associates degree in information technology, Computer Science, or a related field.
Three (3) years of experience combined with relevant certifications.
Proficiency in troubleshooting Windows/Mac, Microsoft Office Suite, and other common software applications.
Basic knowledge of networking concepts (LAN, WAN, VPN) and hardware.
Strong problem-solving and communication skills.
Ability to prioritize tasks and manage time effectively.
Proven experience as IT Support or other customer support role
Tech-savvy with working knowledge of office automation products, databases, and remote control
Solid understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Collaborative mindset and ability to work across departments and with external partners.
Customer Service
oriented and even-tempered
Bi-lingual in English and Spanish preferred.

Competitive Pay, including: Annual Salary: $52,000-54,000
Tuition Assistance
Employee Referral Bonus Program
401(k) Retirement Savings Plan with a generous employer match
Comprehensive Benefits: Medical and Insurance Coverage
An employee-only medical plan at no cost to you
4 low-cost employee-only, spouse and/or family member medical plans
Vision and Dental coverage
Health Savings Account generously funded by the employer and Flexible Spending Account options
Short
and Long-Term Disability, Life and Accidental Death & Accident Insurance at no cost to you.
Employee Assistance and Wellness Programs
Optional Pet Insurance and Legal Shield Identity Theft offering
15 PTO days, accrued bi-weekly, that increases with length of service
40 hours of Personal/Sick time
8 Company Paid Holidays

Programs Systems Support Specialist

Key skills