Key skills
SQLCommunication
About this role
Role Overview
- Respond to customers via phone, email, SisconWeb and other support management tools to clarify questions about system use
- Reproduce and simulate system incidents before escalating them to the development/correction team
- Identify and resolve issues, documenting them clearly
- Ensure customers' prioritization requests are handled
- Communicate estimated delivery timelines for service requests/fixes (provide frequent feedback to the customer)
- Track each support request from opening through to closure (customer sign-off)
- Ensure compliance with the Service Level Agreement (SLA)
- Route implementation and improvement requests after triaging the demand
- Log support hours
- Propose improvements to the support process
Requirements
- Experience in software/system support (experience in the healthcare sector is a plus)
- Knowledge of SQL
- Good verbal and written communication skills (proficiency in Portuguese)
- Ability to work well in a team
- Analytical mindset
- Proactivity, dynamism, efficiency, and strong motivation
Tech Stack
- SQL
Benefits
- Transportation allowance
- Life insurance
- Health insurance
- Dental insurance
- Employee referral bonus
- Day off
- Corporate University: Alura
- Certification incentives
- Education assistance
- Wedding assistance