Internship – Project Manager, AI Startup

Role Overview

• Primary point of contact for clients and building long-term relationships.
• Support new clients with the implementation of our telius solution.
• Monitor customer satisfaction and prepare reports to identify areas for improvement.
• Analyze customer feedback and usage patterns.
• Conduct workshops to ensure customers achieve effective solutions.
• Act as the interface between clients and internal teams (e.g., Sales, Product Management).

Requirements

• Strong ability to establish and maintain trusted relationships with clients.
• Quick learner with the ability to work in a disciplined and goal-oriented manner.
• Strong communication skills, both written and verbal.
• Ability to analyze user behavior, identify trends and opportunities, and monitor and optimize customer campaigns.
• Excellent teamwork and communication skills, combined with an independent and responsible working style.
• Prior experience in customer support or customer success is a plus but not required.

Benefits

• Startup atmosphere: a pleasant, dynamic work environment that encourages creativity and innovation.
• Varied responsibilities: diverse tasks with high ownership where you can contribute your ideas.
• Projects with well-known clients: work on exciting projects and gain valuable experience with reputable companies.
• Steep learning curve: close collaboration with experienced colleagues will help you quickly acquire valuable skills for professional and personal development.
• Short decision-making lines: benefit from fast communication and decision-making, allowing you to have direct impact on projects.
• Flexible hours and remote work: flexible working hours and the possibility to work from home, including appropriate equipment.
• Modern office: a modern office in the heart of Frankfurt providing a pleasant working environment.
• Fitness membership: with WELLHUB you get access to over 6,000 sports and wellness offerings across Germany.
• Corporate Benefits: receive discounts at over 600 attractive companies and enjoy exclusive perks.
• Company events: we regularly organize great company events to strengthen team spirit and keep the workday varied.