Manager, Trust Services

Role Overview

• Lead and Mentor Teams: Supervise and coach two Project Managers and their respective Project Coordinators, ensuring performance alignment, collaboration, and professional growth.
• Client Portfolio Management: Oversee successful delivery of 15+ concurrent client projects, maintaining clear communication, prioritization, and escalation processes.
• Jira & Agile Expertise: Serve as the Jira and Agile SME—configure workflows, manage sprint cadences, maintain dashboards, and standardize Agile practices across teams.
• Metrics & Dashboard Reporting: Build and manage real-time dashboards and KPIs in Jira, Notion, or other reporting tools to monitor progress, productivity, and team performance.
• Operational Coordination: Collaborate with Security Analysts, Compliance Specialists, and cross-functional teams to ensure seamless delivery and consistent quality across engagements.
• Process Optimization: Identify operational gaps and implement scalable improvements through automation, templates, and standardized documentation.
• Stakeholder Communication: Provide timely updates, performance metrics, and risk assessments to the Senior Manager of Trust Services and leadership stakeholders.
• Tool Utilization: Leverage Slack, Notion, and other collaboration platforms for efficient communication, documentation, and workflow transparency.
• Timeline & Resource Management: Balance workloads, adjust priorities dynamically, and ensure all projects meet deadlines and quality expectations.
• 24x5 Operations Support: Oversee global team operations to maintain responsiveness and accountability across multiple time zones.

Requirements

• 3–5 years of project management experience , preferably in security, compliance, or SaaS environments.
• Proven ability to lead teams and manage multiple concurrent client projects with tight deadlines.
• Advanced proficiency in Jira , Slack , and Notion , including building dashboards and tracking metrics.
• Strong understanding of Agile and Scrum frameworks with the ability to coach teams on adoption and delivery.
• Skilled in prioritization, risk management, and stakeholder communication under pressure.
• Experience supporting global or 24x5 operations , with proven collaboration across time zones.
• Bachelor’s degree in Business, IT, Cybersecurity , or a related field (or equivalent experience).

Tech Stack

• Cyber Security

Benefits

• Career Development : Clear path with mentorship and training opportunities
• Technical Training : Comprehensive onboarding on security and compliance frameworks
• Competitive Compensation: A competitive base salary with regular performance reviews linked to merit-based appraisals and bonus opportunities.
• Growth Opportunity : Early-stage company with significant room for career advancement.
• Remote-First Culture : Flexibility to work from anywhere while collaborating with a global team.