Partner Relationship Management: Serves as the primary liaison between customers and Pattern’s logistics teams to ensure seamless fulfillment operations.
Onboarding & Integration: Oversees the onboarding of new partners into Pattern’s 3PL systems across multiple online retail platforms, including Amazon, Walmart, and Shopify.
Strategic Business Planning: Develops business plans focused on increasing operational efficiencies and maximizing account potential through logistics excellence.
Operational Optimization: Designs and implements new processes and systems to support business growth and streamline the movement of goods.
Cross-Functional Collaboration: Works closely with company leadership and logistics leads to enhance Pattern’s 3PL offerings and maintain high service standards.
Complex Issue Resolution: Handles and resolves complex requests from 3PL business partners in a professional manner.
Account Health Monitoring: Monitors account health with a focus on inventory flow, shipping accuracy, and fulfillment speed.
Data Analysis & Reporting: Gathers and organizes logistics data to provide partners with actionable insights into their supply chain performance.
Business Scaling: Identifies opportunities to scale partner businesses by leveraging Pattern’s distribution network.
Professional Communication: Ensures all partner communications and reporting consistently meet the highest ethical and professional standards.

Education: Bachelor’s degree in Supply Chain Management, Business, Marketing, or a related field.
Technical Skills: Strong working knowledge of Microsoft Excel and Google Drive for data analysis and reporting.
Communication: Excellent verbal and written communication skills for managing high-stakes partner relationships.
Mindset: Self-driven, organized, and proactive, with a high level of attention to detail.
Mobility: Willingness to travel out of state on occasion for partner or warehouse visits.
Previous experience in a 3PL or high-stakes logistics environment.
Experience with Amazon (FBA/FBM) and other marketplace fulfillment requirements.
Background in process improvement or supply chain optimization.

Fulfillment Brand Manager

Key skills