Most of the work focused on helpdesk and MS365
Helpdesk work: ο new users and accounts setup, printer configurations, Network troubleshooting, new device setup, configuration and data migration, Migration of data from old to new devices, SharePoint, Intune, conditional access and other tasks
Troubleshooting issues with end clients
Phone and email/remote support
Remote IT support for our range of managed services customers, ranging from home users to local government entities
Cloud-focused support. That could be Microsoft 365 stack, it could be the configuration of DNS through to SSL Certificates. There will be on-prem infrastructure, as most customers are running Azure AD Sync.
Excellent DNS knowledge
Good understanding of Share Permissions, AD OU structure and NTFS Permissions
Kaseya Autotask PSA, CW Automate, CW Control and ITGlue are our primary tools
Ability to demonstrate your learning achievements
Willingness to upskill and develop your technical skillset

Requirement of 5+ years of IT Support Experience
Experience and demonstrated knowledge with Microsoft 365, including Exchange, OneDrive, SharePoint, Intune & Conditional Access
Prior experience of minimum 12 months within an MSP organisation where you are used to accounting for your time daily
Personal characteristic of Integrity above all else
Some formal IT qualification, we need to see your willingness and ability to learn
Optimistic
"The cup is half-full mentality"

Desired but not essential:

Cloud Engineer

Key skills