Key skills
CloudPowerShellSSOLeadershipCommunication
About this role
Role Overview
- Act as final escalation point for complex incidents
- Handle and complete Level 1 and Level 2 tickets as needed to support service delivery
- Lead advanced Microsoft 365 troubleshooting and security configuration
- Architect and improve cloud and hybrid environments.
- Lead PowerShell automation initiatives
- Oversee RMM optimization and automation workflows
- Design and troubleshoot advanced networking configurations
- Manage and enhance endpoint security posture
- Implement and refine MFA, SSO, Conditional Access policies
- Assist with or lead migrations and infrastructure upgrades
- Ensure ITIL-aligned service delivery standards
- Mentor L1 & L2 engineers
Requirements
- 7–10+ Years MSP Experience
- Fluent English (mandatory)
- Clear, professional verbal communication (minimal accent requirement)
- Strong written documentation capability
- Ability to translate complex issues into business-friendly explanations
- Leadership presence and mentorship capability
Tech Stack
- Cloud